11. Your Choices and Data Rights
You can make certain choices and exercise certain rights with respect to our use of your Personal Information. Please note that rights and requests may be subject to applicable exceptions. We will not discriminate against you if you decide to exercise these rights:
a. Correct or update your account information and settings
If you have created an account through the Services, you may review, correct, or update your information (including your name, telephone number, delivery address, and payment information) at any time by logging in to your account and visiting the “Account Settings” page. Please note that changes to your settings may require some time to take effect.
b. Exercise your marketing choices
We may send you periodic marketing and promotional emails, push notifications and/or text messages to your mobile device, and we will obtain your consent to do so, where required by law. If you no longer wish to receive our marketing and promotional communications, you may opt out of receiving them by following the opt-out instructions included in any communication that you receive from us or by visiting your Account Settings. Please note that even if you opt out of receiving marketing and promotional communications from us, we may still send you administrative and transactional messages from which you cannot opt out.
c. Request to Access or Delete your Personal Information
You may request that Instacart provide you with a copy of your Personal Information or request that we delete your Personal Information. Prior to processing your requests, we must verify the identity of the requestor to help ensure that we do not for example provide your information to another person. To do so, we require you to submit up to three pieces of Personal Information that we then match against the account information we have on file for you.
- Account Holders. If you have an active Instacart account, click here to submit a request to access or delete your Personal Information. You will be prompted to re-log in to the Services.
- Non-Account Holders. If you no longer have access to your Instacart account, please email us at [email protected] to submit your requests.
- Authorized Agents. If you reside in California, Canada, or Colorado, you may authorize another person or entity to submit an access or deletion request on your behalf (an “Authorized Agent”). As part of our verification process, we will require proof concerning their status as an Authorized Agent. We will also require you to directly confirm with us that you provided the person or business entity with permission to submit the request. Authorized Agent can submit access and deletion requests by emailing us at [email protected].
d. Opt-out of the Sales or Sharing (not available in all states)
Instacart sometimes shares information about you with certain partners including social media publishers, to enable Instacart or those partners to bring your personalized ads on third party sites or applications. We may also share information with other partners in a manner that may be considered “sales” under certain privacy laws. In certain states, you have the right to opt-out of this information sharing or information sales. To exercise your right to opt out, please click on this link.
If you submit a request to exercise any of the rights described above and we do not take action on the request, you may appeal our decision if you are in an eligible jurisdiction. To appeal our decision, please email us at [email protected] with the subject line “Rights Request Appeal.”